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Support — Petscription

Need help with Petscription? Below are answers to the most common questions. If you don't find what you need, write to us.

Contact us

To help us help you faster, tell us the email of your Petscription account, your phone model, and what you were doing when the problem happened. A screenshot helps too.

Account and sign-in

I didn't get the verification or password reset code. Check your spam or junk folder, and make sure you typed the email correctly. Codes expire after a short time: on the code screen, tap Resend code to get a new one.

I forgot my password. On the sign-in screen, tap Forgot password? and enter your account email. We'll send you a 6-digit code to set a new password.

I signed up with Apple or Google. Sign in with the same button you used to create the account. With Apple, if you chose to hide your email, your account uses the private relay address Apple created for you.

How do I delete my account? In the App, go to the More tab, tap the first row (with your name and email), then Account → Delete account. This permanently deletes your account and the data our server keeps for you. Deleting your account does not cancel a subscription: cancel it in the App Store or Google Play (see below).

Premium subscription

What does Premium include? More pets, backup and sync of your pets' care data, photos and files across your phones, and sharing a pet with other people (co-tutors). The App shows what is included and the price before you subscribe.

How do I cancel?

  • iPhone: open Settings → your name → Subscriptions → Petscription → Cancel Subscription.
  • Android: open Google Play → your profile picture → Payments & subscriptions → Subscriptions → Petscription → Cancel subscription.

Cancel at least 24 hours before the end of the current period to avoid the next renewal.

I paid but Premium isn't active. Open the Premium screen in the App and tap Restore purchases, signed in with the same Petscription account you used to subscribe. If it still doesn't work, contact us.

How do I get a refund? Payments are processed by Apple or Google, which handle refunds under their own policies. For the App Store, request one at reportaproblem.apple.com. For Google Play, see Google Play's refund help page.

What happens if my subscription ends? Your data stays on your phone. If you have more than one pet, your pets become read-only until you are down to one pet or subscribe again; reminders keep working. Our server keeps its copy of your data for 90 days and then deletes it.

Reminders

I'm not getting dose reminders. Check that:

  • notifications are allowed for Petscription in your phone's settings;
  • Do Not Disturb or a Focus mode isn't silencing them;
  • on Android, battery optimization isn't restricting Petscription (Settings → Apps → Petscription → Battery → Unrestricted);
  • the reminder is turned on for that medicine in the App.

Reminders are scheduled on your phone, so they work without an internet connection. Always check the dose history before giving a dose.

Sharing a pet with co-tutors

With Premium you can share a pet with up to 5 people, such as family or a pet sitter. Open the pet, go to co-tutors and tap Invite co-tutor, then send the link through the app you prefer. Each invite can be used once and expires after 7 days. You choose what each person can do and can remove them at any time.

If several people care for the same pet, changes can take a moment to reach every phone: check the dose history before giving a dose.

Your data

On the free plan, your pets' care data, photos and files stay only on your phone: uninstalling the App or erasing the phone deletes them. With Premium, they are also backed up on our server and restored when you sign in on another phone.

You can export a pet's records as a PDF from the pet's screen, to print or send to your veterinarian.

How we handle your data is described in our Privacy Policy. The rules for using the App are in our Terms of Use.

Petscription helps you organize your pet's care. It does not replace a veterinarian: in an emergency, contact one immediately.