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Privacy Policy — Petscription

Last updated: TODO(owner): date of publication

Draft for legal review. Items marked TODO(owner) are legal or product facts not yet settled (operator/company name, hosting provider and region, email provider, retention periods) and must be filled in before publication.

1. Introduction

Petscription ("the App", "we", "us") helps you track your pets' medicines, vaccinations and schedules, and connect with your veterinarian. This policy explains what data we collect, how we use it, where it is stored, and what rights you have. The App is published under bundle identifier com.petscription.customer and is operated by TODO(owner): legal name of the operator/company.

2. Data We Collect

  • Account data: your name, email address and password, collected when you create an account. You can also sign in with Sign in with Apple or Sign in with Google; in that case Apple or Google confirms your identity to us and shares your name and email address (with Apple, possibly a private relay address, depending on your choice). Your password is stored only as a secure hash. We also keep your language preference, your sign-in sessions (with a device label such as "ios app") and your subscription plan.
  • Purchases: when you subscribe to Premium, the App Store or Google Play processes the payment; we receive only the subscription status and the store's transaction identifiers, which we process to grant Premium. We do not receive your card or payment details. TODO(owner): legal review of the purchase data wording.
  • Pet and care data: pet profiles, medicines, dosages, schedules, dose history, exams, vaccinations, stock and notes that you enter in the App. Where this data is kept depends on your plan (see section 4).
  • Restoring linked pets: if you reinstall the App or sign in on a new phone, the minimal pet records already linked to a vet are downloaded back to the device.
  • Data you share with a veterinarian: when you link a pet to a vet, a minimal pet record (name, species, breed, sex, birth date, weight) and your name are shared with that vet.
  • Records written by your veterinarian: visits (date, reason, diagnosis, notes), prescriptions and, for Premium subscribers, vaccinations that a connected vet records for your pet.
  • Invites from a veterinarian: a vet can invite you by typing your name and, optionally, your email address before you have an account.
  • Messages: chat messages you exchange with a connected vet (Premium) and feedback you send us.
  • Photos and files: pictures and files you attach to a pet, prescription, exam or vaccination, taken with the camera or chosen from your library.
  • Technical data: your IP address is processed by our server to protect the service (for example, rate limits on sign-in attempts).
  • Notifications: reminders for doses, purchases, vaccinations and health tips are scheduled and delivered on your device.

We do not collect analytics, advertising identifiers or tracking data, and we do not use third-party analytics or advertising SDKs.

3. How We Use Data

  • Account data is used to authenticate you, secure your account, and send transactional emails (sign-up verification codes, password reset codes) through our email provider TODO(owner): email/SMTP provider.
  • Pet and care data is used only to power the App's features: reminders, schedules, records, and the sharing you choose with your veterinarian.
  • Your subscription plan decides which features are available to you.
  • Photos and files are used only for display within the App.
  • We do not sell, rent, or share your data with advertisers or data brokers. We do not use your data for tracking across apps or websites.

4. Data Storage

  • Our server. Account data, the pet records you share with a vet, the records vets write about your pets, invites, chat messages and feedback are stored on our own server and database, hosted by TODO(owner): hosting provider and region. Data is sent to it over encrypted connections.
  • Free plan. Your pets' care data (medicines, schedules, dose history, exams, vaccinations, stock, notes) and your photos and files stay only on your device, in an on-device database and the device's file storage. The server holds your account and, only when you link a pet to a veterinarian (by accepting a vet's invite or sharing with a vet you are affiliated with), the minimal pet record described in section 2, plus the visits and prescriptions that vet writes. Uninstalling the App or erasing your device permanently deletes the data kept only on the device.
  • Premium plan. Your care data is kept on our server as well, so it can be backed up and synced; your device keeps a copy to work offline. TODO(owner): today the App syncs pet records and vaccinations for Premium subscribers; update this paragraph when full care-data and file sync ships. If your subscription ends, the App keeps your data on the device and our server keeps its copy for 90 days, after which it deletes your care data and files.
  • On the web version, data kept "on the device" is stored in your browser.

5. Your Rights

  • Access: you can view all data you have entered at any time within the App, and export it (ZIP/PDF).
  • Correction: you can edit your pet, medicine and account details directly in the App.
  • Deletion: you can permanently delete your account at any time (Settings → Delete Account). Our server then deletes your account, your sessions and the pet records and care data it holds for you, and ends your connections with veterinarians. Records a veterinarian wrote about your pets (visits, prescriptions) stay with that veterinarian as part of their clinical records, no longer linked to your account. App Store and Google Play subscriptions are managed by the store: cancel them there. Deleting the App also removes the data stored only on your device.
  • Accounts whose email address is never verified are deleted automatically after 7 days.
  • TODO(owner): rights under the LGPD/GDPR as applicable, and retention of server logs and backups.
  • To request access to or deletion of your data outside the App, or for any other privacy question, contact us using the details in the Contact section below.

6. Children's Privacy

The App is not directed at children, and we do not knowingly collect personal information from children under 13 (or the relevant minimum age in your jurisdiction). If you believe a child has provided us with personal information, please contact us and we will delete it.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date at the top of this document. We encourage you to review this page periodically.

8. Contact

If you have any questions about this Privacy Policy or your data, contact us at:

[email protected]